Last updated: 26 September 2026
Zetech is committed to protecting your privacy and handling personal information responsibly.
This Privacy Policy explains what personal information Zetech may collect, why we collect it, how we use and protect it, and the choices and rights available to you.
Zetech operates in New Zealand and handles personal information in accordance with the Privacy Act 2020 and the Information Privacy Principles.
1. Who we are
Zetech provides managed IT, Microsoft 365 and SaaS services, cloud and DevOps services, AI-driven solutions, website development and related technology services.
For the purposes of this Privacy Policy, "Zetech", "we", "us" or "our" means Zetech.
Our website is:
For privacy enquiries, please contact us through our website or by email at contact us.
2. Information we collect
Depending on how you interact with Zetech, we may collect information such as:
- Name and contact details
- Email address and telephone number
- Company or organisation details
- Information provided through website forms
- Information submitted through our AI Website Planner
- Information contained in support requests and service desk tickets
- Information required to provide IT, Microsoft 365, SaaS, cloud or other technology services
- Website usage and technical information such as IP address, browser type, device information and timestamps
- Information provided when communicating with us by email or other supported communication channels
- Information required for billing, administration and contractual purposes
We aim to collect only information that is reasonably necessary for the purpose for which it is being collected.
3. Information you provide to our AI tools
Zetech provides AI-assisted services, including our AI Website Planner and ARIA, which can help users plan websites, understand Zetech services and generate recommendations or estimates.
Information entered into these tools may be processed by Zetech's systems and, where required to provide the service, by third-party AI or infrastructure providers.
You should not submit passwords, payment card details, authentication credentials, highly sensitive personal information or confidential information belonging to another person unless specifically requested and authorised for that purpose.
AI-generated information may be used to assist with planning and service delivery. AI-generated estimates, recommendations or other outputs are not necessarily a formal quotation, contractual commitment or guarantee.
4. Why we collect personal information
We may collect and use personal information to:
- Respond to enquiries and requests
- Provide quotes, proposals and services
- Deliver and support IT and technology services
- Manage customer relationships
- Provide service desk and technical support
- Configure and administer Microsoft 365, SaaS and cloud services
- Develop and maintain websites and software
- Process payments and manage accounts
- Communicate with customers about services
- Improve our services, systems and website
- Detect, investigate and prevent security incidents, fraud or misuse
- Maintain system security, reliability and operational records
- Meet legal, regulatory and contractual obligations
We do not collect personal information simply because it might be useful. Our collection is intended to be connected to a legitimate business or service purpose.
5. How we collect information
We generally collect information directly from you, for example when you:
- Contact us
- Submit a form on our website
- Use the AI Website Planner
- Request a quote
- Purchase or use our services
- Create or use a customer account
- Submit a support request
- Communicate with us
In some circumstances, information may be provided to us by another person or organisation, such as an authorised customer representative, employer, service provider or technology platform.
Where we collect personal information indirectly, we will handle that collection in accordance with the Privacy Act 2020 and applicable exceptions.
6. Third-party services and technology providers
Zetech uses a range of technology platforms and service providers to operate our business and deliver services to customers.
Depending on the service involved, these may include providers such as:
- Cloudflare
- Microsoft
- Odoo
- Linear and related service desk infrastructure
- AI and machine-learning service providers
- Hosting, infrastructure and monitoring providers
- Payment and accounting providers
- Email and communications providers
These providers may process information on our behalf where necessary to provide infrastructure or services.
Where a provider processes personal information for Zetech, we take reasonable steps to ensure that appropriate contractual, technical and organisational safeguards are in place.
The specific providers involved may vary depending on the services you use or the services Zetech is providing to your organisation.
7. International processing
Some of the technology providers we use operate infrastructure or services outside New Zealand.
Where personal information is processed or disclosed outside New Zealand, Zetech will take reasonable steps to ensure that the requirements of the Privacy Act 2020 are met.
This may include using providers that are subject to comparable privacy protections, contractual safeguards, or other mechanisms permitted by New Zealand privacy law.
Cloud infrastructure may also process or store information in multiple geographic locations depending on the service and its configuration.
8. Cookies and technical information
Our website may use cookies and similar technologies where necessary to provide functionality, security, performance monitoring or analytics.
We may also collect technical information such as:
- IP address
- Browser and operating system information
- Device information
- Pages or services accessed
- Referring website
- Date and time of requests
- Diagnostic and security information
This information may be used to operate, secure and improve our website and services.
Where third-party services are used for analytics, security or website functionality, those services may independently process technical information in accordance with their own privacy policies.
9. Customer and service information
When Zetech provides managed IT, Microsoft 365, SaaS, cloud, website development or other technology services, we may process information belonging to our customers or their users.
In these circumstances, Zetech may be acting as a service provider or agent for the customer.
The customer remains responsible for determining the purposes for which its users' personal information is collected and used, while Zetech is responsible for handling information within the scope of the services we provide and our contractual obligations.
Where appropriate, additional contractual terms may apply to customer data, including specific security, confidentiality, retention or processing requirements.
10. Information security
Zetech takes reasonable steps to protect personal information against loss, unauthorised access, use, modification, disclosure or other misuse.
Our security measures may include appropriate access controls, authentication, encryption, logging, monitoring, backups, infrastructure security and other technical and organisational safeguards appropriate to the information and services involved.
No internet-connected system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted to or through our systems.
11. How long we keep information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide services, maintain appropriate business records, resolve disputes, enforce agreements, or meet legal and regulatory requirements.
Retention periods may therefore vary depending on the type of information and the circumstances in which it was collected.
When personal information is no longer required, we will take reasonable steps to securely delete or de-identify it.
12. Accessing your information
You generally have the right to request access to personal information Zetech holds about you.
You can make a request by contacting us at contact us.
We may need to verify your identity before providing access to personal information.
There are circumstances under the Privacy Act 2020 where access may be refused or limited. If this applies, we will explain the basis for the decision where we are permitted to do so.
13. Correcting your information
If you believe information we hold about you is inaccurate, incomplete or out of date, you can ask us to correct it.
Please contact us and identify the information you believe needs to be corrected.
We will consider correction requests in accordance with the Privacy Act 2020.
14. Sharing personal information
We do not sell personal information.
We may share or disclose personal information where reasonably necessary to:
- Provide services you have requested
- Work with authorised representatives of your organisation
- Use infrastructure and technology providers that support our services
- Process payments or manage accounts
- Meet legal or regulatory requirements
- Protect the security and integrity of our systems
- Prevent or investigate fraud, abuse or security incidents
- Protect the rights, property or safety of Zetech, our customers or others
- Obtain professional or specialist services where reasonably necessary
We will not use or disclose personal information for unrelated purposes unless permitted or required by law or otherwise authorised.
15. Marketing communications
Where we send marketing or promotional communications, you may opt out by following the unsubscribe instructions provided or by contacting us.
Opting out of marketing communications will not prevent us from sending essential communications relating to services you use, your account, security, support requests or other necessary operational matters.
16. Privacy incidents
If Zetech becomes aware of a privacy or security incident involving personal information, we will assess the incident and take appropriate steps to contain, investigate and remediate it.
Where required by the Privacy Act 2020, we will notify the Office of the Privacy Commissioner and affected individuals of a notifiable privacy breach.
17. Your privacy rights
Under the Privacy Act 2020, you have rights relating to personal information held about you, including rights to:
- Know when and why personal information is collected
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Understand how information is used and disclosed
- Raise concerns about how your information has been handled
These rights are subject to the provisions and exceptions contained in the Privacy Act 2020.
18. Complaints
If you have concerns about how Zetech has handled your personal information, please contact us first so that we can investigate and attempt to resolve the issue.
Privacy enquiries: Contact us
You may also contact the Office of the Privacy Commissioner if you remain concerned about how your personal information has been handled.
19. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or privacy practices.
The latest version will be published on this page with the date of the most recent update.
Zetech New Zealand
Privacy contact: Contact us
Last updated: 26 September 2026