Pillar 01

Your entire Microsoft 365 estate.
Fully managed.

We administer your complete M365 environment β€” from Exchange and SharePoint to Intune-enrolled devices in the field β€” so your team stays productive and your IT never misses a beat.

<2h
P1 SLA response time
99.9%
M365 uptime target
<15m
Device provisioning
24/7
Support desk coverage
What We Deliver

Four capabilities, one integrated service

Everything below is delivered by our team, tracked in Jira, and backed by published SLAs.

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Complete M365 Administration

Daily management of Exchange Online, SharePoint, Teams, OneDrive, licensing, and security baselines. Nothing falls through the cracks.

πŸ”„

Automated Staff Onboarding & Offboarding

Trigger a JSM workflow and watch new hires get fully provisioned in under 15 minutes. Same process in reverse when they leave.

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Zero-Touch Device Deployments

New laptop arrives, staff power it on, Intune and Autopilot do the rest. Compliant, enrolled, and ready without a single IT visit.

🎫

24/7 IT Support Desk

A real support desk powered by Jira Service Management β€” published SLAs, full ticket visibility, and response times you can hold us to.

01 β€” Complete M365 Administration

Every inbox, every site, every team β€” governed properly.

We manage your entire Microsoft 365 tenant as an extension of your own team. From mailbox provisioning and licence management to SharePoint architecture, Teams governance policies, and Entra ID configurations β€” nothing is left unmanaged or undocumented.

  • Exchange Online mailbox management, shared mailboxes, distribution lists, and mail flow rules
  • SharePoint Online site architecture, permissions, and content governance
  • Microsoft Teams policy management, channel governance, and external access controls
  • M365 licence management and cost optimisation β€” no wasted seats
  • Security baseline configuration aligned to Microsoft Secure Score benchmarks
Discuss this service β†’
Β Services Under Management
πŸ“§Exchange Onlineβœ“
πŸ“SharePointβœ“
πŸ‘₯Teamsβœ“
πŸ”Entra IDβœ“
πŸ’ΎOneDriveβœ“
πŸ›‘οΈDefenderβœ“
02 β€” Automated Onboarding & Offboarding

New starter ready in minutes. Leaver secured in seconds.

Manual onboarding is slow, error-prone, and expensive. We replace it with an automated Jira Service Management workflow that provisions everything a new hire needs β€” mailbox, device, SharePoint access, Teams membership β€” in a single automated sequence triggered by one ticket.

  • Single JSM ticket triggers the entire provisioning sequence
  • Automatic mailbox creation, licence assignment, and Entra ID account setup
  • Device assignment and Intune enrolment kicked off in parallel
  • SharePoint and Teams group access granted based on department and role
  • Offboarding reverses the entire process β€” access revoked, licence reclaimed, data archived
Discuss this service β†’
Β Automated Onboarding Workflow
01
HR submits new starter request in ZeDesk
Trigger event
02
Mailbox & M365 licence provisioned automatically
~4 minutes
03
Intune device assigned & enrolled
~8 minutes
04
SharePoint, Teams & group access granted
~2 minutes
05
Welcome email sent. Ticket auto-resolved.
βœ… Complete β€” under 15 min
03 β€” Zero-Touch Device Deployments

Unbox it. Power it on. Walk away.

With Microsoft Intune and Windows Autopilot, we configure devices to your exact compliance specification the moment they connect to the internet. No imaging, no manual setup, no IT desk visit required. Staff sit down and they're productive from minute one.

  • Windows Autopilot and Apple Business Manager for truly zero-touch deployment
  • Intune compliance policies β€” encryption, screen lock, OS version enforcement
  • Application deployment pushed automatically on first enrolment
  • Conditional Access policies ensuring only compliant devices reach company data
  • Remote wipe capability for lost or stolen devices
Discuss this service β†’
Β Device Deployment Status β€” Intune
πŸ’» MacBook Pro β€” Marketing
Configuring… 72% Β Β·Β  ETA 4 min
πŸ–₯ Surface Pro β€” Finance
βœ“ Ready Β Β·Β  Compliant Β Β·Β  Enrolled
πŸ’» MacBook Air β€” Sales
βœ“ Ready Β Β·Β  Zero-touch complete
04 β€” 24/7 IT Support Desk

Real support. Real SLAs. No black holes.

Our IT support desk is built on Jira Service Management β€” not a generic ticketing tool. You get full ticket visibility, published response and resolution SLAs, escalation paths, and a team that actually communicates. No holding music, no disappeared tickets.

  • Published SLA tiers: P1 (2h response), P2 (4h), P3 (8h), P4 (2 business days)
  • Full ticket history and audit trail accessible by your team at any time
  • Escalation paths for critical incidents with direct engineer access
  • Monthly reporting on ticket volume, resolution times, and recurring issues
  • Proactive monitoring β€” we often know about issues before you do
Discuss this service β†’
Β Zetech Support Desk β€” ZeDesk
INC-2847P1⏱ 47 min
Email flow down β€” Exchange connector failure
SLA: 73 min remaining
INC-2851P2⏱ 2h 10m
SharePoint site permissions β€” new project team
SLA: 3h 50m remaining
Who It's Built For

Built around the people who need it most

Each service pillar is designed with specific stakeholders in mind. Here's who gets the most value.

🏒
CIOs & IT Managers

You need a trusted team to run the Microsoft stack while you focus on strategic initiatives. We operate as your managed IT function β€” fully transparent, fully accountable.

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HR & Operations

Automated onboarding means new hires are ready to work from day one, not day three. And when staff leave, access is revoked immediately β€” no manual checklist required.

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Finance & Compliance

Licensed correctly, secured to Microsoft best practice, and auditable at any time. We keep your M365 tenant compliant and your licence costs optimised.

Technology Stack

🟦
Microsoft 365
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Exchange Online
πŸ“
SharePoint
πŸ‘₯
Teams
πŸ’»
Intune
πŸš€
Autopilot
πŸ”
Entra ID
πŸ”·
ZeDesk Service Management
Other Solutions

Everything works better together

All three Zetech pillars are designed to integrate β€” mixing and matching where it makes sense for your business.

Ready to get started?

One conversation. One partner. One integrated technology ecosystem built for where you're going.